FAQ

Frequently asked questions

Orders:

How can I order?

You can place your order via the Internet 24h/24h and 7 days a week. The ordering process consists of 6 stages. Once the selection of products is made in your cart, you must:

- Clearly identify products with the selected color options, sizes, ... on the site www.nordinary.fr;

- Indicate the amounts requested by product;

- Identify you by entering your username and password that are strictly personal, or by mentioning all the information usually required for online registration;

- Clearly indicate the information required for delivery. This concerns in particular the specific delivery address and any restrictions on accessibility of the place of delivery (building, floor, ...);

- Indicate the delivery method chosen;

- Read and accept the conditions of sale; and the method of payment chosen. Once you choose your payment method, you can proceed to pay your order on the secure plateform, which will formalize a firm and final contract of sale between you and Nordinary.

What are the prices?

Our prices are in euros all taxes included.

How to add items to my cart?

Click on the items that you like, you automatically switch on the product sheet of the article, in which you need to select any options in size and colors. Then click the "Add to Cart" and your item will be added to your basket. You can then continue with your order by logging or decide to continue your shopping on the site. At any time, you have access to your shopping basket at the top of the page.

How do I add quantity?

If you want an article of the same size in several copies, you can add the desired amount in the shopping basket. Just click on the plus or less to adjust your order. You can continue your purchase after this if you wish.

Where is my shopping basket?

Your shopping basket is at the top of the homepage. When you click on "My List", you are immediately directed to the detailed summary of your cart.

What size to choose for clothing and shoes?

See our Sizes guide, accessible at the bottom of the page. Pay attention, we include the size in centimeters and an indication of corresponding age. We advise you to measure the child as far as possible because the sizes and ages are indicative and vary from one child to another.

How do I know if the products are available?

The products are presented within the limits of available stocks. However, availability may vary within a day depending on the level of sales. If Nordinary can not get a product ordered from our suppliers, we will inform you as soon as possible.

What happens if the product I ordered is unavailable?

If the product is unavailable after your order, Nordinary will inform you immediately by email. Your order will be canceled and your account will be credited.

How can I be sure that my order has been validated?

A summary is listing all of your choices and the total price of your shopping basket so you can check the details of your order. Subject to prior acceptance of the terms and conditions, you can validate your order. A receipt of the order will be sent by email from Nordinary. For more information, please consult our terms and conditions.

Make sure the address you provide with your order is correct and that you will be abble to receive confirmation of it. If you do not receive the confirmation, contact us at: commandes@nordinary.fr

Where can I find details of my order?

You can find details of your order, but also of your previous orders on our website by clicking on your account in the "Your recent orders» heading. You can also retrieve your bills, download and print them.

I made a mistake, I would like to change or cancel my order. Is it possible?

It depends on the status of your order. Please contact Customer Service with your order number and the reference of your product by the contact form at the top of the home page or directly by email at contact@nordinary.com or by phone 33 (0) 6 86 99 77 11 Monday to Friday from 10 am to 6 pm.

What if the product purchased does not suit me?

You have a period of 7 days from delivery of products to return them to Nordinary for a credit or a refund, provided that the goods are returned in their original packaging and in perfect condition for resale and without having to pay penalties, with the exception of the cost of returning. The product returned must not have been worn, altered, washed, damaged or used, or have suffered damage and in a perfect state of cleanliness. The labels will be attached to products. Any product that is damaged, incomplete, or whose original packaging is damaged, will not be repaid, neither returned or exchanged. You will need to inform Nordinary of your request for return by mail to commandes@nordinary.fr with your invoice number and a list of products you wish to return. By return mail, Nordinary company will send you a coupon with contact details for the return of products and a small form asking for the chosen method of compensation. You must, upon receipt of this email, return the product at your expense in their original packaging, according to the same delivery method used by Nordinary at: SARL Nordinary, 4, rue de la Rochefoucauld, 75009 Paris (France), together with the number of your invoice and the form that states your choice of compensation: credit or refund. For more information, please consult our terms and conditions.

How many days does it take to receive my refund?

Nordinary agrees to reimburse you as soon as possible and no later than 30 days following the date of receipt of unwanted goods in the Nordinary local.

What do I have to choose Credit instead of refund?

If you choose credit, Nordinary will offer delivery charges on your next order. You will receive an email with the code for this you will have to transcribe it in the basket of your next purchase.

How packed is my order?

The articles are presented in packages of each manufacturer. The articles are then carefully packed in a nice silk paper in the colors of Nordinary. No bills can be found inside the package except a summary of the order without the price of items.

Payment:

What payment methods are accepted by Nordinary?

Nordinary offers two modes of online payment by credit card: Blu Card, Visa and Mastercard. Through the secure platform of Crédit Agricole Bank called e-transactions or through the secure Paypal platform.

Is my online payment secure?

Our site is subject of a security system. We have adopted the process of encoding 3D secure Credit Agricole. Nordinary takes the security of payments and the confidentiality of information you give us very seriously. To this end, the site uses a secure mode of payment SSL (Secure Socket Layer) which allows encryption of your credit card information during transmission over the network. Your data bank will circulate on the Internet only in encrypted form, meaning they are coded to make them completely unreadable. You find that the transmission is encrypted using a software as soon as there is in your browser the padlock. The transaction takes place via the online payment system e-Transactions of our partner bank Credit Agricole, which only has the bank details provided on the Site at the time of payment. When you enter your card number to pay for your purchases, you actually send your bank directly to our bank, Credit Agricole, which stores them in its highly secure server. This information does not pass through any intermediary, not even Nordinary, and are not stored in our technical provider. Paypal The platform is also secure. PayPal transactions are insured against unauthorized payments made from your account. This method is just as reliable as e-transactions.You can do your shopping in peace. For more information, please read our section on «Payment Method» at the bottom of the home page of our site.

What are the shipping costs?

The costs are calculated according to the place of delivery, weight and total volume of items in order to ensure a more accurate cost possible. For each order, we'll show you the exact amount of charges to be resolved before the validation of your order. For information, shipping to France, are:

- In Colissimo (delivery within 48 hours excluding Sundays and public holidays and time off shipping), count 6 € 90.

- By Chronopost (Chrono 13, parcels delivered the next day before 1 pm, excluding Sundays and public holidays and time off shipping) for a total of 17 € 90.

- For all other European countries including Switzerland, shipments are made by Colissimo International (delivery times between 4 and 8 days excluding Sundays and public holidays and time off shipping) for a total of 14 € 90.

How can I know the delivery of my order?

On your online account in the "Your recent orders" section, you can at any time follow the status of your order, its preparation in our warehouses to be sent to the address you provided. Once your order left our company, you receive an email confirming that you order has left our company with a link to the Post website. This link will allow you to track your package until it is delivered.

What will happen if there is nobody to receive delivery of the package?

In case of absence, Chronopost and Colissimo leave you a calling card in your mailbox, allowing you to go pick up your package at the address and in the manner indicated by the carrier. The packages are kept pending for the Post Office for 15 calendar days. In case of no withdrawal by the deadline set by the carrier, the products will be returned to Nordinary.

What are the total time of delivery?

From the days of your order Nordinary makes your package as soon as possible. You can count a maximum of 48 hours for this phase which will add the time needed for transport by the Post announced the order of 48 hours on working days (excluding Sundays and holidays) for delivery in mainland France Colissimo. For more information, please consult our terms and conditions.

And for delivery within the European Union?

The international offer of the post office is done via the International Expert Colissimo and indicative delivery time is 4 to 8 working days (excluding Sundays and holidays) which will add delays of about 48 hours of making packages from Nordinary. For more information, please consult our terms and conditions.

What happens in case of non-compliance?

In case of lack of conformity, you have two options: Either replace the product purchased, if it is not possible, the restitution of the price. If the replacement is not possible you will return the property to the company who will refund the product and transport costs incurred for the return of documents as soon as possible. For more information, please consult our terms and conditions.

Your Account:

What can I find my account?

Your account allows you to view your old and new bills. You can also download and print your bills and check the status of your last order in the "Statute". How do I change my account informations?

How do I change my account informations?

Log on "My Account" using your email address and your password, you can then edit your account informations.

I do not remember my username / password?

Your login is easy to find: it is your e-mail. To recover your password, click "My Account" at the top of the page, you arrive at the login page and click on "Forgot your password?". Enter the email address you may have placed on our site when you register and click on "Find the password." We will send you the password to your e-mail.

How to use the personal data of my account?

All your account information on Nordinary are used only as part of your relationship with Nordinary. The processing of such personal information has been declared to the CNIL under number 1338022 of 29 December 2008. You have at any time the right to access, modify, change or delete data about yourself under Article 34 of French National Commission of Data processing and Freedoms of January 6 1978.

How to unsubscribe from the newsletter?

Just click on the link "If you no longer wish to receive our newsletters, click here" at the bottom of each newsletter or unsubscribe in the "Newsletter" at the top of the home page.

Your Promotional Code:

%3Cb>How can I use my promotional code?

First make sure the period of validity of the promotional code is correct. We remind you that the codes are valid only on products specified on the site www.nordinary.fr. A code is used only once per person and is not refundable. The codes are not cumulative. If you have a promotional code Nordinary, you can let us know at the time of the basket in the box "promo code" and do not forget to validate "OK" to benefit from this advantage.

Privacy:

What is the privacy policy?

We guarantee the confidentiality of personal information entered. The processing of such personal information use has been declared to the CNIL under number 1338022 of 29 December 2008. As visitors or customers of the site www.nordinary.fr, you have at any time the right to access, modify, change or delete data about yourself under Article 34 of French National Commission of Data processing and Freedoms of 6 January 1978.

Customer Service: %3C/i><%2Fi%3E%3C/b>

How can I contact customer service?

- In the form in "Contact", we will respond as soon as possible and will call you if you leave your phone number;

- By sending an email to contact@norfinary.fr;

- By calling us Monday through Friday, excluding holidays, from 10 am to 6 pm at (0) 6 86 99 77 11.

How can I have access to your Terms of Sales?

The general conditions of sale are available directly at the bottom of the home page www.nordinary.fr. On request, they may also be sent by electronic mail.

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